Announcing...
JOE MONTANA
as Closing Keynote!

June 22 - 26, 2020 | Caesars Forum, Las Vegas

Cheryl China

SVP Escalations Citizens Bank

Cheryl China has oversight of 14 Contact Center Escalation Teams in Cranston, RI and Pittsburgh, PA leading a team of over 180 customer service professionals.  Cheryl has 18 years of Banking/Contact Center Experience. 



Check out the incredible speaker line-up to see who will be joining Cheryl.

Download The Latest Agenda