Cheryl China

SVP Escalations
Citizens Bank

Cheryl China has oversight of 14 Contact Center Escalation Teams in Cranston, RI and Pittsburgh, PA leading a team of over 180 customer service professionals. Cheryl has 18 years of Banking/Contact Center Experience.

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019

10:50 AM Fireside Chat: Coaching for Leadership Development in the Contact Center

Check out the incredible speaker line-up to see who will be joining Cheryl.

Download The Latest Agenda