June 22 - 26, 2020 | Caesars Forum

Chris Mahoney

AVP, Product Line Sales ServiceNow

Day Two - Pre-Conference Day: Tuesday, June 25, 2019

Tuesday, June 25th, 2019

8:15 AM Proactive Service Strategies: Improve Customer Experience and Enhance Brand Loyalty

Think about the last time you contacted a business because you had an issue. Now imagine how your day would have gone if the business had intelligently fixed the problem before you knew about it. What type of experience are your customers having? Join this workshop to learn ways to turn reactive customer service into a proactive service engine at your company. Interact with your peers as we discuss a customer case study and best practices for delivering proactive service from issue to resolution.

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda