CCW hAS A NEW HOME!

June 22 - 26, 2020 | Caesars Forum

Colin Crowley

VP, Customer Experience Freshly Inc.

Colin has spent 10 years in senior leadership roles in e-commerce customer service and is proud to be the inaugural VP of Customer Experience at Freshly, where he directs an 80-person department across four locations in the United States and beyond. He specializes in building customer service departments from the ground-up, with a focus on scalability, infrastructural agility, technological innovation, and gold-standard quality and efficiency. Colin is also an award-winning playwright whose plays have been performed across fifteen states, as well as New York City and London. 

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

4:00 PM Automating Processes in Customer Service: Harnessing the Power of AI & RPA

+ Freshly is a  weekly meal subscription service  that delivers fresh meals (not frozen) cooked by a team of world class chefs.
+ Experiencing a massive growth in subscribers requires Freshly to deliver innovative approaches to customer service automation
+ AnsweriQ’s AI & RPA for customer service delivers single click automation for agents delivering 8-10x reduction in handle time.

Check out the incredible speaker line-up to see who will be joining Colin.

Download The Latest Agenda