Discover the latest contact center digital transformation macro trends and prepare now to lead change in your organization. A venerable panel of contact center industry strategists with expertise in retail, financial services, healthcare, and the public sector will help you stay at the forefront of the rapidly changing digital landscape – and grow your competitive advantage. In this session, we’ll outline:
• How top brands are deploying cutting-edge digital tools to optimize the efficacy and efficiency of their contact centers.
• The 3 most preventable digital transformation disasters and how you can learn from them.
• How to identify quick-wins and accelerate digital transformation.