June 24 - 28, 2019
The Mirage, Las Vegas

Deborah Alvord


Director of Customer Experience Worldwide Services
Lenovo


12:00 PM Effort, Emotion, Effectiveness: The Keys to Customer Loyalty

  • How to measure the three E’s of loyalty
  • Develop a model for capturing customer emotion
  • Defining measurable metrics that feed loyalty


Check out the incredible speaker line-up to see who will be joining Deborah.

Download The Latest Agenda