Deborah Alvord

Director of Customer Experience Worldwide Services

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019

12:00 PM Effort, Emotion, Effectiveness: The Keys to Customer Loyalty

  • How to measure the three E’s of loyalty
  • Develop a model for capturing customer emotion
  • Defining measurable metrics that feed loyalty

Check out the incredible speaker line-up to see who will be joining Deborah.

Download The Latest Agenda