Design methods represent a powerful and often underutilized toolset to deliver on the customer experience. Are you currently allocating resources to continuous improvements to pain points on stakeholder journeys, from employees to customers? In this session, learn about the power of human-centric improvements to pain points:
Conduct user research around the context driving pain points
Define pain points from the user’s view
Co-create, prototype and iterate alongside users
Check out the incredible speaker line-up to see who will be joining Drew.