Drew Stadler

VP Customer Happiness Bombas

Wednesday, August 26, 2020

Wednesday, August 26th, 2020

2:15 PM Leverage Experience Design to Reimagine Stakeholder Journeys

Design methods represent a powerful and often underutilized toolset to deliver on the customer experience. Are you currently allocating resources to continuous improvements to pain points on stakeholder journeys, from employees to customers? In this session, learn about the power of human-centric improvements to pain points:
  • Conduct user research around the context driving pain points
  • Define pain points from the user’s view
  • Co-create, prototype and iterate alongside users

Check out the incredible speaker line-up to see who will be joining Drew.

Download The Latest Agenda