Dwayne is the Managing Director of Insight & Enablement for ATB Financial. He assumed these in 2018 in additional to his existing operational responsibilities associated with customer care and acquisition.
ATB Financial is a truly customer-centric organization. Having nailed the people and culture piece of business success, they recently implemented the full-fledged Genesys suite to support their operations with cutting edge technology. Dwayne is excited to share the ATB story about how Genesys has been able to take their customer operations to a whole new level.