Passes starting at $599!

*summer PROMO extended -- ENDS 9/30

June 22 - 26, 2020 | Caesars Forum

Dwayne Calder

Managing Director, Insight and Enablement ATB Financial

Dwayne is the Managing Director of Insight & Enablement for ATB Financial.  He assumed these in 2018 in additional to his existing operational responsibilities associated with customer care and acquisition.


Why Dwayne?

ATB Financial is a truly customer-centric organization.  Having nailed the people and culture piece of business success, they recently implemented the full-fledged Genesys suite to support their operations with cutting edge technology. Dwayne is excited to share the ATB story about how Genesys has been able to take their customer operations to a whole new level.

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

10:50 AM Disrupt the Status Quo in your Industry: How ATB Financial Transformed Their Systems to Deliver Revolutionary CX

  • Operating in a next generation contact center
  • Cost center vs. value creator orientation
  • Holistic strategy to include integrated systems, workforce management, insights, etc.

5:10 PM How an 80-Year-Old Bank Has Put Customers First and Delivers Happiness

  • Guiding principles that support a customer-centric culture
  • It isn’t about the product but the need that your service solves
  • Keeping culture simple: the 94-word story

Check out the incredible speaker line-up to see who will be joining Dwayne.

Download The Latest Agenda