Managing Director, Insight and Enablement
10:50 AM Disrupt the Status Quo in your Industry: How ATB Financial Transformed Their Systems to Deliver Revolutionary CX
- Operating in a next generation contact center
- Cost center vs. value creator orientation
- Holistic strategy to include integrated systems, workforce management, insights, etc.
- Guiding principles that support a customer-centric culture
- It isn’t about the product but the need that your service solves
- Keeping culture simple: the 94-word story