Dwayne Calder


Managing Director, Insight and Enablement
ATB Financial

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019


10:50 AM Disrupt the Status Quo in your Industry: How ATB Financial Transformed Their Systems to Deliver Revolutionary CX

  • Operating in a next generation contact center
  • Cost center vs. value creator orientation
  • Holistic strategy to include integrated systems, workforce management, insights, etc.

5:10 PM How an 80-Year-Old Bank Has Put Customers First and Delivers Happiness

  • Guiding principles that support a customer-centric culture
  • It isn’t about the product but the need that your service solves
  • Keeping culture simple: the 94-word story

Check out the incredible speaker line-up to see who will be joining Dwayne.

Download The Latest Agenda