It’s one of the most difficult days for the customer function: the day of a data breach. You are faced with earnest customers deeply concerned about their data, legal ramifications, and a PR crisis. What can the customer function do to minimize the damage? In this session, we will explore key considerations in the days and weeks that follow a situation involving customer data:
How to prepare your front lines
Protecting the organization’s reputation
Check out the incredible speaker line-up to see who will be joining Eugene.