Gabriele Masili

VP & Chief Technology Officer, Customer Service and Support Microsoft

Thursday, August 27, 2020

Thursday, August 27th, 2020

3:15 PM How to Integrate Automation into Service Experience Operations

Artificial intelligence presents one of the biggest opportunities for enterprises to deliver better, faster, and more effortless customer experiences.  Whether via a customer-facing chatbot or agent-facing support technology, process automation raises the standard for both customer and agent experience alike.  

In this interactive panel, we will explore:
  • AI use cases across several enterprise organizations
  • Automation technology beyond the hyped chatbot
  • How AI can drive engagement and empowerment from agents