Grace is a Training and Development Specialist with experience in developing and facilitating training for professionals and general audiences. She has a proven ability to develop an efficient workforce and motivate employees who can achieve maximum productivity for fast growing organizations and is known for providing best-in-class customer service and communications in a variety of business settings.
Grace's purview covers the training and development for both sales and service centers. This is inclusive of leadership development as well as omnichannel training to ensuring agents are equipped to deliver on all channels. Grace's session in Vegas will address how to ensure organizational training and development extends beyond the good of the organization and into the greater good of the careers and lives of employees.