CCW hAS A NEW HOME!

June 22 - 26, 2020 | Caesars Forum

Greg McConney

Associate Director of Advanced Analytics, Customer Service Operations Verizon Consumer Group

Greg McConney leads the advanced analytics organization focused on optimizing contact centers for Verizon Wireless, Verizon Fios, and 5G. Prior to this role, Greg also led cross-channel analytics for Verizon Fios, helping identify customer pain points within Digital platforms.

Greg started his career as a statistical modeler, leveraging statistical and machine learning techniques to predict insurance Fraud and the outcome of claims. Greg also worked as an analytics consultant supporting clients in the CPG, Media, and Insurance industries.

Outside of work, Greg loves traveling the world with his wife Emma and playing with his puppy Daisy. He also has a passion for cooking, bowling, and tennis. 

 

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

11:25 AM Customer Engagement Insights: Transitioning from Reporting to Action

  • How Verizon uses speech analytics to shine a bright light on insights which were formerly buried or hidden deep in data silos
  • Allow the business to have a better understanding of call drivers and customer behaviors
  • How Verizon is transitioning beyond reporting and into insights and action

Check out the incredible speaker line-up to see who will be joining Greg.

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