Senior Director, Digital Audience Engagement Caesars Enteratinment Corp.
Henry Kim is the Senior Director, Digital Audience Strategy at Caesars Entertainment. Proficient in promotional marketing, data mining and competitive analysis, Henry is able to leverage his marketing and mathematics background to provide a consistent, excellent experience for all Caesars customers across all steps of their customer journey.
Henry's experience personalizing digital content from more of a marketing perspective is something contact center executives can learn a great deal from. At CCW Vegas, Henry joins an interactive discussion group to speak more to the nuances of personalization and proactive engagement working hand-in-hand to enhance the end-to-end customer experience.
Check out the incredible speaker line-up to see who will be joining Henry.