Do you offer support via a new channel for the sake of it, or do you invest time and effort into understanding and anticipating the needs of your customers? Rooted in insightful customer conversations, this session will help you determine the best channel expansion strategy for your business:
Integrating customer support into your innovation pipeline
Leverage your VOC platform
Lessons from a social-based consumer brand
Check out the incredible speaker line-up to see who will be joining Ingrid.