Passes starting at $599!

*summer PROMO extended -- ENDS 9/30

June 22 - 26, 2020 | Caesars Forum

Jamie Lancaster

VP, Contact Centers and G&A Expense Optimization Kroger

Why Jamie?

Jamie brings 20+ years of experience to CCW Vegas. He is responsible for Kroger's Customer Contact Center, Support Center and Contact Center Shared Services. Jamie will go back to the foundations at CCW Vegas as he discusses how to employ systems thinking to optimize service delivery and why the contact center has never been more important.

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019

1:30 PM Employ Systems Thinking to Optimize Service Delivery

  • Why the contact center has never been more important
  • Fundamentals of a systems approach
  • Case study in addressing attrition factors first

Check out the incredible speaker line-up to see who will be joining Jamie.

Download The Latest Agenda