June 24 - 28, 2019
The Mirage, Las Vegas

Jamie Lancaster


VP, Contact Centers and G&A Expense Optimization
Kroger


1:30 PM Employ Systems Thinking to Optimize Service Delivery

  • Why the contact center has never been more important
  • Fundamentals of a systems approach
  • Case study in addressing attrition factors first


Check out the incredible speaker line-up to see who will be joining Jamie.

Download The Latest Agenda