Chief Customer Officer
Etech Global Services
Day Two - Pre-Conference Day: Tuesday, June 25, 2019
Tuesday, June 25th, 2019
8:15 AM Professor Customer: Utilize Customer Insights To Define Strategies That Improve Training and Coaching Effectiveness
Customer Experience is one of the most talked about opportunities today, and the reason is simple - organizations that focus on customer experience see happier customers, reduced churn, and increased revenue - leading to higher profits. Most organizations don't even realize that their customers feel it requires "high-effort" to do business with them. Learn how leveraging your customer experience insights can dramatically impact your organization's Training and Coaching Effectiveness to see almost immediate results.