Jim Iyoob

Chief Customer Officer Etech Global Services

Tuesday, August 25, 2020

Tuesday, August 25th, 2020

8:15 AM CX Architecture: Using Agent Insights to Design a Remarkable Experience

  • Why organizations should focus on agent performance for a better CX
  • How agent performance impacts overall contact center performance and CX
  • The significance of agent training and development to increase CX
  • Leverage agent performance data to enhance personalized customer interactions 
  • Using agent insights to build out chatbots to be more effective

Check out the incredible speaker line-up to see who will be joining Jim.

Download The Latest Agenda