Head, Specialty Teams and Emerging Channels, North American Customer Contact Centre BMO
Joanne is the Head, Specialty Teams and Emerging Channels, North American Customer Contact Centre at BMO.
Joanne self identifies as heading up an island of misfit toys. At BMO, she is responsible for the everything from training camps to digital customer care excellence to escalations to outbound engagement. At CCW Vegas, she will leading an IDG focused on Proactive Engagement with a focus on maximizing the outcomes to your outbound engagement channel.
Check out the incredible speaker line-up to see who will be joining Joanne.