John Ngo, Customer Experience Management at Sun Basket
Sun Basket Logo

John Ngo


Customer Experience Management
Sun Basket

Day Two - Pre-Conference Day: Tuesday, June 25, 2019

Tuesday, June 25th, 2019


2:15 PM Chatbots

It is time to change the conversation about chatbots in the contact center. What challenges are preventing us from making the most of chatbot investments? How can we ensure our chatbots are truly elevating the customer experience? Our Technology & Innovation Focus Day spotlight on CX Automation provides key highlights from the CCW Digital special report, interviews a practitioner on their chatbot journey, and then dives into an interactive exercise on bot building.

Special Report Brief
(30 minutes)
Brian Cantor
Principal Analyst
CCW Digital

Project Analysis: How Sun Basket Tackled Chatbot Implementation in Their CX Operations 
(30 minutes)
John Ngo
Customer Experience Management
Sun Basket

Mario Matulich
Executive Director
Customer Contact Week

Interactive Activity: Step-by-Step Tutorial on Building a Virtual Assistant with Watson Assistant
(90 minutes)

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda