June 24 - 28, 2019
The Mirage, Las Vegas

Jonathan Pritchard


Product Writer, Trainer
365 Cannabis


1:30 PM Best Practices in Authoring Technical Content to Support the Agent and Customer Experience

  • Nuances of user-centric technical writing
  • How knowledge products are best integrated into existing technology both internally and externally
  • Differences in agent-facing or customer-facing content


Check out the incredible speaker line-up to see who will be joining Jonathan.

Download The Latest Agenda