Operational leaders often face a tough decision about their core customer support function: Will they be in-house or will we work with a BPO? The truth lies in your larger strategy for customer operations. In this panel, we seek to unveil the deeper story behind the captive or outsourced strategic decision alongside pros and cons from real-world customer experiences:
Value and cost considerations
Blend models for scale and agility
How culture and tech play a critical role
Check out the incredible speaker line-up to see who will be joining Julia.