We all talk about mastering omnichannel service being the key to an effortless experience. But, have you considered mastering service delivery on one channel and offering service on this channel and this channel alone? In this session, Justin Reilly shares his provocative take on the future of the service experience:
Deliver one channel well, not all channels fine
How to select your super channel
Strategies for training customers on your super channel
Check out the incredible speaker line-up to see who will be joining Justin.