Justin Reilly

Chief Product Officer Tucows & Ting Mobile + Internet

Wednesday, August 26, 2020

Wednesday, August 26th, 2020

3:00 PM Build Your Super Channel Strategy

We all talk about mastering omnichannel service being the key to an effortless experience. But, have you considered mastering service delivery on one channel and offering service on this channel and this channel alone?  In this session, Justin Reilly shares his provocative take on the future of the service experience:
  • Deliver one channel well, not all channels fine
  • How to select your super channel
  • Strategies for training customers on your super channel