June 24 - 28, 2019
The Mirage, Las Vegas

Karen Walker


Director, Customer Care
Anthem


12:00 PM Bringing Both Macro and Micro VOC Data to Life

  • Best practices in consolidating VOC data into a dashboard meaningful for both micro and macro analysis
  • Translating VOC insights into tangible and actionable steps for improved CX


Check out the incredible speaker line-up to see who will be joining Karen.

Download The Latest Agenda