CCW HAS A NEW HOME!

June 22 - 26, 2020 | Caesars Forum

Kim Rosenlund

Vice President of Marketing and Customer Experience United Dental Partners

Why Kim?
Kim is a multi-site healthcare marketing leader with an expertise in digital transformation and customer experience. But Kim’s current project focuses on how to build the business case for CX. During her session she will discuss her approach on how to convince senior leadership the importance of the contact center, how to leverage the right data to tell the story and ways to prioritize people, process and technology as you build your CX vision.

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019

11:25 AM From the Ground Up: Build the Business Case for CX

  • Convincing senior leadership the importance of the contact center
  • How to leverage the right data to tell the story
  • Prioritize people, process and technology as you build your CX vision

Check out the incredible speaker line-up to see who will be joining Kim.

Download The Latest Agenda