Kirsty Traill

VP, Customer Hootsuite

Kirsty Traill is the VP of Customer at Hootsuite. She is a creative, solutions-based thinker, who focuses on delivering the best customer experience whilst optimizing business operations. 

At Hootsuite, she is responsible for Voice of the Customer, taking a data driven approach to ensuring Hootsuite customer’s perspectives and needs are understood and surpassed across the customer journey, utilizing customer insight to drive strategic initiatives and deliver a superior customer experience.  

Why Kirsty?
Kirsty's recent focus has not only been about the customer experience but about applying all of the principles of CX to the employee experience.  Her session at CCW Vegas will focus on just that:  how to go about mapping employee experiences and engaging employees in the broader organization, far and beyond just the customer function.

Check out the incredible speaker line-up to see who will be joining Kirsty.

Download The Latest Agenda