Passes starting at $599!

*summer PROMO extended -- ENDS 9/30

June 22 - 26, 2020 | Caesars Forum

Lexi Emmons

Senior Director, Customer Experience Bright Horizons

Lexi is the senior director of customer experience at Bright Horizons.  She directs the customer experience strategy for the employees of 1,100+ clients receiving childcare and educational services. 

Why Lexi?
Lexi leads organizations in designing solutions that reach customers' hearts and minds. She designs and implements solutions that feel personable to each customer. She enables organizations to provide services that feel customized to each individual while leveraging the scale of operations efficiently.

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

5:10 PM Experience Over Metrics: Redesigning Your Quality Assurance Model

  • Redesigning the quality assurance model to be rooted in empathy and emotional buy in with customers
  • Pivoting to metrics based focusing on the experience at large and not around scores or statistics
  • How to train your agents to adapt to a new metric system

Check out the incredible speaker line-up to see who will be joining Lexi.

Download The Latest Agenda