Lori Fentem

Head of CS Third Party Operations & Strategy Ring

Wednesday, June 24, 2020 - Main Conference And Expo

Wednesday, June 24th, 2020

12:00 PM How to Rapidly Scale Contact Center Operations

Whether you are a startup with an expanding customer base or an enterprise with significant business seasonality, you’ve faced the challenges associated with scaling operations. How can you plan accordingly and address the people, process and technology challenges associated with scale before they happen?  In this session, learn:
  • Work with third-party partners
  • Manage multiple languages, countries and channels
  • How to effectively scale customer culture

Check out the incredible speaker line-up to see who will be joining Lori.

Download The Latest Agenda