Manuel Christoffel

Chief Customer Officer Plitch

Thursday, August 27, 2020

Thursday, August 27th, 2020

11:15 AM Customer Listening: How to Make Customer Feedback Meaningful Across Your Company

Due to the small, lean nature of startup organizations, they are uniquely positioned to collect and action customer feedback quickly and efficiently. Conversely, large, legacy enterprises can struggle making feedback meaningful and actionable for the greater organization. In this session, startup leaders share their customer listening tips and tricks:
  • How to operationalize feedback quickly
  • Collaboration across support and product teams
  • Feedback mechanisms you can implement today