It is time to change the conversation about chatbots in the contact center. What challenges are preventing us from making the most of chatbot investments? How can we ensure our chatbots are truly elevating the customer experience? Our Technology & Innovation Focus Day spotlight on CX Automation provides key highlights from the CCW Digital special report, interviews a practitioner on their chatbot journey, and then dives into an interactive exercise on bot building.
Special Report Brief
Project Analysis: How Sun Basket Tackled Chatbot Implementation in Their CX Operations
Customer Experience Management
Customer Contact Week
Interactive Activity: Step-by-Step Tutorial on Building a Virtual Assistant with Watson Assistant