June 22 - 26, 2020 | Caesars Forum

Matt Cornwell

AVP of Lean Customer Value American Family Insurance

Matt Cornwell is the Lean Customer Value Associate Vice President at American Family Insurance.  He is responsible for the deployment of the lean management system across the enterprise as well as the alignment of enterprise processes and decision making with customer value drivers.

Why Matt?

Matt leads a group of ~70 internal coaches that support 8,000 employees organization-wide on the lean management system model.  The team uses a blend of lean methodology, lean startup and design thinking.  If you have never considered leveraging lean methods in the contact center specifically, you won't want to miss Matt's presentation at CCW Vegas as well as the American Family Insurance site year to follow the main conference on Friday.

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

12:00 PM Lean Management in the Contact Center

+ How agents can co-create and continuously improve processes
+ Blend lean methodology, lean startup and design thinking
+ Integrate lean into organizational structure

Check out the incredible speaker line-up to see who will be joining Matt.

Download The Latest Agenda