Matt Hayes

Senior Director, Contact Center Technology Microsoft

Matt is responsible for the transformation of Microsoft's call center technologies to align with the latest in digital call center systems. This includes definition and development of new digital customer experiences, engagement with our key internal stakeholders, solution prioritization, and vendor management of our external telecom delivery partners.

Wed | June 30, 2021

Wednesday, June 30th, 2021

10:30 AM Exceed Customer Expectations through Constant Innovation

Organizations must constantly adapt their business processes to offer solutions quickly and exceed customer expectations. Learn how to increase customer satisfaction by delivering always-on, scalable, customer-centric experiences as Microsoft shares how they have undergone their own call center transformation.

Check out the incredible speaker line-up to see who will be joining Matt.

Download The Latest Agenda