Matthew Clare, Director of Contact Center Solutions at Mitel
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Matthew Clare

Director of Contact Center Solutions

Day Two - Pre-Conference Day: Tuesday, June 25, 2019

Tuesday, June 25th, 2019

8:15 AM Supercharge Your CX With Customer Journey Mapping

Every customer’s journey is different. Building a “one-size-fits-all” customer experience is a recipe for dissatisfied customers. Your customers expect you to have a complete view of them and their unique omnichannel journey as they connect with you at different parts of their journey. In this insightful workshop, learn how two companies mapped their customer journeys to supercharge their CX.

Check out the incredible speaker line-up to see who will be joining Matthew .

Download The Latest Agenda