CCW HAS A NEW HOME!

June 22 - 26, 2020 | Caesars Forum

Matthew Clare

Director of Contact Center Solutions Mitel

Matthew has over a decade of experience in the customer experience industry, working primarily as a highly technical solutions and strategic marketing specialist for contact center solution vendors. He currently holds global responsibility for leading the vision, roadmap, and end-to-end product lifecycle as Director of Mitel’s contact center portfolio. Previously, Matthew held Product Management and Product Marketing positions at Mitel where he was responsible for managing the Go To Market strategy and New Product Introductions for Mitel’s MiContact Center Business, MiCloud Contact Center, and several third-party partner solutions. He also previously managed marketing at prairieFyre Software, an OEM partner acquired by Mitel in 2013, where he was responsible for product and digital marketing, channel development, and demand generation.

Day Two - Pre-Conference Day: Tuesday, June 25, 2019

Tuesday, June 25th, 2019

8:15 AM Supercharge Your CX With Customer Journey Mapping

Every customer’s journey is different. Building a “one-size-fits-all” customer experience is a recipe for dissatisfied customers. Your customers expect you to have a complete view of them and their unique omnichannel journey as they connect with you at different parts of their journey. In this insightful workshop, learn how two companies mapped their customer journeys to supercharge their CX.

Check out the incredible speaker line-up to see who will be joining Matthew .

Download The Latest Agenda