Director of Contact Center Solutions
Day Two - Pre-Conference Day: Tuesday, June 25, 2019
Tuesday, June 25th, 2019
Every customer’s journey is different. Building a “one-size-fits-all” customer experience is a recipe for dissatisfied customers. Your customers expect you to have a complete view of them and their unique omnichannel journey as they connect with you at different parts of their journey. In this insightful workshop, learn how two companies mapped their customer journeys to supercharge their CX.