Matthew Storm is the Vice President of Marketing for Jacada and has been evangelizing and promoting customer experience solutions for over 20 years. Previously he was running marketing programs for contact center technology providers such as NICE Systems, OpenText and QPC in the Americas, Europe and Middle East. Before working in the CX technology space, Matthew got his start in the contact center industry back in the 1990s while working for Dell Computer and various startups where he implemented solutions for workforce management, recording, analytics, predictive dialers and CRM. Matthew has been mentioned in publications such as The Wall Street Journal, The Washington Post, Bloomberg and has presented in over 20 countries on topics such as customer satisfaction, predicting churn, multi-channel communications and employee engagement. Matthew holds a degree from Oklahoma State University and has an MBA from St. Edward’s University.