Megan has spent 12 years studying how the world’s best companies deliver great customer experience to everyone every time. Now, she helps firms grow faster by becoming more customer-centric themselves. She help clients turn best practice theory into a realistic, sustainable transformation plan their employees can actually implement. She writes about customer experience, employee experience, culture, and leadership for sites like CMO.com and she has been quoted in The Wall Street Journal, Advertising Age, and Inc. Magazine.
Through Megan's deep experience as an experience analyst, she brings incredible thought leadership to the table based on in-depth research and an understanding of the marketplace. At CCW Vegas, Megan will be presenting some of her latest findings as it relates to lesser known roadblocks that can serve as inhibitors to customer experience transformation.