*Ends December 31.

June 22 - 26, 2020 | Caesars Forum

Megan Burns

Founder & Principal Experience Enterprises

Megan has spent 12 years studying how the world’s best companies deliver great customer experience to everyone every time. Now, she helps firms grow faster by becoming more customer-centric themselves. She help clients turn best practice theory into a realistic, sustainable transformation plan their employees can actually implement. She writes about customer experience, employee experience, culture, and leadership for sites like and she has been quoted in The Wall Street Journal, Advertising Age, and Inc. Magazine.

Why Megan?

Through Megan's deep experience as an experience analyst, she brings incredible thought leadership to the table based on in-depth research and an understanding of the marketplace.  At CCW Vegas, Megan will be presenting some of her latest findings as it relates to lesser known roadblocks that can serve as inhibitors to customer experience transformation.

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

12:00 PM Overcoming Hidden Roadblocks To Customer Experience Transformation

+ What’s missing from most CX transformation plans that causes them to fail
+ Why small, strategic changes are better than a big corporate initiative
+ How even the most passionate CX advocates can sabotage change without knowing it
+ Proven ways to spark and spread change that don’t require budget or formal authority


Brilliance Clinics  (in the CCW Digital Lounge, center of the expo hall)
CCW’s top influencers make themselves available for consultations with CCW attendees.  Address your biggest customer contact challenges while onsite!  Take the opportunity to meet CCW influencer Megan Burns.

Check out the incredible speaker line-up to see who will be joining Megan.

Download The Latest Agenda