In today’s era of customer centricity, you cannot afford to make assumptions about customer demands. You cannot impose broad, impersonal, business-minded experiences on customers, and moreover you cannot allow silos to cause frustrating “pain points” for your customers. Our Technology & Innovation Focus Day spotlight on Customer Journey Mapping provides key highlights from the CCW Digital special report, interviews a practitioner on their experience mapping journeys, and then dives into an interactive journey mapping activity for immersion in the process.
Special Report Brief
Project Analysis: How Dropbox Leverages Dynamic Customer Journey Mapping
Director of Customer Experience
Research Development Analyst
Customer Contact Week
Check out the incredible speaker line-up to see who will be joining Megan.