Michael Cronin is Vice President of OpenLink’s Global Operations and Support function. His teams provide the customer service and technical support services for OpenLink’s enterprise software solutions across regional support hubs based in New York, Tulsa, Vienna, Singapore, and India.
Mr. Cronin joined OpenLink in 2005 and has managed expanding responsibilities including Project Management, Release Management, Customer Support/Experience Management, Legal Operations, and Openlink’s Maintenance business (forecasting, retention, etc). The consistent driver across these functions has been a focus on service innovation, improving customer satisfaction, and optimizing operational effectiveness. Mr. Cronin previously worked in project, client, and operational management roles at companies ranging from small businesses to Fortune 500 companies.
Mr. Cronin attained a Bachelor’s degree from the New York Institute in Technology with a concentration in Technical Communication. He has also received industry certifications including project management (PMP) and service management (ITIL), with additional training emphasis in Customer Experience Management (CEM) strategy, management development, and process engineering (Six Sigma).
OpenLink Global Operations and Support is a proud partner of ServiceNow and will be joining the ServiceNow main stage panel session.