Michael DeJager

Principal Analyst & Head of Product Development Customer Management Practice

Michael DeJager is Principal Analyst and Head of Product Development for IQPC's Customer Management Practice. Design & Innovation represents a portfolio of content and events within the Customer Management Practice. He brings 10+ years of experience in market research and event production across industries and regions. He originated Design & Innovation's annual Design Thinking and Service Design programs in 2017. His responsibilities now include management across Customer Management Practice content and events and serves as a contributor across portfolios.

Fun Fact: Despite Michael’s Oklahoma roots, he maintains an obsession for fine dining, outrageous hospitality, travel and martinis.

Monday, August 24, 2020

Monday, August 24th, 2020

11:10 AM CCWomen Summit: The Importance of Female Mentorship + Allies to Transform Your Brand

Mentorship is known to develop personal and professional growth and a way to empower women in the workplace. Additionally, having an avid male ally who is a supporter of diversity and a champion for women can end gender disparities in corporations. As women, we face a myriad of challenges in the workplace, especially in regards to sustainable leadership. However, having a mentor and an ally can help better navigate these challenges and find practical solutions to build your brand and excel in business opportunities. 

This diverse panel will examine effective mentorship and how allies can be catalysts for change in the workplace. 

Tuesday, August 25, 2020

Tuesday, August 25th, 2020

5:30 PM New Attendee Orientation

Are you new to Customer Contact Week? It can be challenging familiarizing yourself with the many types of content, learning opportunities and networking activities at CCW. Join the CCW analysts and conference directors at the new attendee orientation and get to know other CCW newbies, learn how to navigate the program and make the most of your CCW experience.

Wednesday, August 26, 2020

Wednesday, August 26th, 2020