Nate Ford serves as Speech
Analytics Analyst for Allianz Worldwide Partners in Richmond, VA. In this role,
he works to ensure his organization is delivering an excellent customer service
experience through the implementation and administration of the Speech
Analytics program. Nate is responsible for building and maintaining categories,
identifying new opportunities, and making suggestions for improvements based on
his findings. Before joining Allianz Worldwide Partners in April 2016, Nate
served as a Speech Analyst for Discover Financial Services, where he was
selected as part of their Speech Analytics pilot program. Here, Nate worked
with the rest of his team to build a Speech Analytics program, helping to design
and test organizational best practices for a successful program. Nate has 14
years of customer service experience which has reinforced his firm dedication
to the importance of the customer experience within any organization. He holds
a B.A. in History from Washington College.
Check out the incredible speaker line-up to see who will be joining Nate.