Pam Oliver

Senior Correspondent and FOX NFL Reporter Fox Sports

Thursday, August 27, 2020

Thursday, August 27th, 2020

2:15 PM Recruit and Nurture a Diverse Workforce

A Conversation with Fox Sports’ Pam Oliver

We’ll close our series with a frank discussion about nurturing a workforce that supports and promotes diverse voices with one of the nation’s leading sports journalists.  Join Pam Oliver in conversation with CCW’s Sandy Ko to explore how employers can overcome implicit bias, work across different cultures, and empower employees to be their most authentic selves.

3:15 PM How to Integrate Automation into Service Experience Operations

Artificial intelligence presents one of the biggest opportunities for enterprises to deliver better, faster, and more effortless customer experiences.  Whether via a customer-facing chatbot or agent-facing support technology, process automation raises the standard for both customer and agent experience alike.  

In this interactive panel, we will explore:
  • AI use cases across several enterprise organizations
  • Automation technology beyond the hyped chatbot
  • How AI can drive engagement and empowerment from agents

4:15 PM Joe Montana in Conversation with Fox Sports' Pam Oliver

We’re closing CCW Las Vegas with a once-in-a-lifetime opportunity to learn from the best NFL quarterback of all time about leadership, teamwork, and performance under pressure.

Joe Montana personifies performance excellence and personal integrity both on and off the field. Yet the word most closely associated with him is not winner — it’s leader.

Montana and the San Francisco 49ers won four Super Bowls and they were the team of the 1980s. What they accomplished in football may never be equaled. Twice named the NFL’s Most Valuable Player, Joe led the 49ers to four Super Bowl wins, earning three Super Bowl Most Valuable Player awards. He was selected to eight Pro Bowls and named All-Pro five times. Joe retired from professional football in 1995 and in recognition of his achievements he was elected to the Pro Football Hall of Fame in 2000.