Enterprises and small businesses alike are focused on providing customers efficient support in their contact centers. However, customer expectations are putting pressure on businesses to innovate contact centers faster with automation, personalization, and unique customer experiences. In this session, the General Manager of Amazon Connect, Pasquale DeMaio, shares his perspective on how the contact center is driving the latest CX trends and how you can benefit from them.
• Discover innovative tips and tricks for improving your customer experience from key Amazon Connect customer case studies.
• Identify future opportunities to empower your agents to increase efficiency.
• Learn how Amazon Connect, AWS’s easy-to-use, omnichannel cloud contact center, enables companies to deliver superior customer service at a lower cost.