June 22 - 26, 2020 | Caesars Forum

Patrick Ebrahimian

Director of Transformation UnitedLex

Patrick is the Director of Transformation at UnitedLex—the world’s leading enterprise legal services provider—driving transformation throughout the entire legal ecosystem.  Patrick was most recently the Director of Business Improvement and Quality at Wyndham Destinations.  He brings incredible experience in all things LEAN, being Master Black Belt Certified and a LEAN Master.  Prior to Wyndham, Patrick spent over 18 years implementing LEAN / Six Sigma process improvements for Bank of America and Johnson & Johnson.

Why Patrick?

Not only is Patrick Master Black Belt Certified in Lean / Six Sigma, many of his projects over the years have been involved in the contact center environment improving operational processes.  In Vegas, he will be bringing these case studies to life in our Process track. 

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019

2:40 PM Process Improvement Tools for the Contact Center and Beyond

  • Tools at your disposal: lean process development, Kaizen, etc.
  • How to work collaboratively across departments for process optimization
  • Identify the low hanging fruit to gain momentum

Check out the incredible speaker line-up to see who will be joining Patrick.

Download The Latest Agenda