Rebecca Jarvis

Chief Business, Economics and Technology Correspondent ABC News

Wednesday, August 26, 2020

Wednesday, August 26th, 2020

8:20 AM Take Ownership of Your End-to-End Customer Experience

Far and beyond the contact center alone, CCW 2020 addresses the complex and interconnected nature of the end-to-end customer experience. Beyond each of our individual, day-to-day responsibilities to the customer, how are we working to collaborate internally and rethink customer experience for the future. How can the contact center advocate for customer centricity and become the glue for a connected, end-to-end experience? 

In this dynamic opening panel, we will explore how:
  • Highly successful companies adapt to the blurred boundaries between products, services, and environments
  • Take an integrated view to design end-to-end experiences that are valuable to their customers and successful in the market
  • Breaking down silos and organizational collaboration is key to transforming experience delivery

8:50 AM A Conversation with Tyra Banks

We’re opening CCW Las Vegas with a unique opportunity to hear from one of the most influential women in the world about building and nurturing customer relationships.
Tyra Banks is the content creator of our time. The Supermodel turned Super Businesswoman created and executive produces America’s Next Top Model and headlined her Emmy Award-winning talk show. Tyra is consistently ranked by Time Magazine as one of the world’s most influential people, and serves as CEO of her own multimillion-dollar entertainment company Bankable Productions that inked an overall deal with Universal Television for scripted and unscripted programming.
Banks is CEO of the Tyra Banks Company — a place where beauty meets entertainment. In 2012, she graduated from the Owner/President Management program at Harvard Business School. She recently developed Fierce Capital, the investment arm of the Tyra Banks Company, which invests in early-stage companies, including firms that are female-led or female-focused. Ms. Banks also serves as a visiting professor at Stanford University Business School.