Remus Siclovan

Customer Experience Design, Business Application Analyst, IVR/Voice Recognition MedImpact Health System

Why Remus?
Remus Establish procedures for contact center systems releases and maintenance processes. He is a liaison to cross functional teams to provide input into application modifications and development of new product features based upon customer/user input, and technology direction. At CCW Vegas, he will lead a discussion on Intelligent Routing and effectively integrating business applications.