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June 22 - 26, 2020 | Caesars Forum

Rob Gofourth

VP Operations, Strategy, & Performance BCBS North Carolina

Why Rob?
At CCW Vegas, Rob will bring his expert insight on why you should shift from your traditional contact center checklist to a competency-based model instead in our Foundations Track. 

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

10:50 AM Quality Transformation: From Checkboxes to Competencies

  • Shifting from your traditional contact center checklist to a competency-based model
  • Enable agents to have real conversations and advocate for your customers using the competency based model

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda