June 24 - 28, 2019
The Mirage, Las Vegas

Robert Gofourth


VP Operations, Strategy, & Performance
BCBS North Carolina


10:50 AM Quality Transformation: From Checkboxes to Competencies

  • Shifting from your traditional contact center checklist to a competency-based model
  • Enable agents to have real conversations and advocate for your customers using the competency based model


Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda