How can you empower all members of your organization to build a better experience and make more meaningful connections with your customers? If tangible improvement is your goal, it is time to adopt a more customer-centric, agent-centric and results-driven approach to customer intelligence through an actionable form of analytics. Our Technology & Innovation Focus Day spotlight on Actionable Analytics provides key highlights from the CCW Digital special report, interviews a practitioner on their journey to more actionable analytics, and then dives into an interactive exercise on how to take your current analytics model to the next level.
Special Report Brief
Customer Contact Week
Interactive Activity: Getting Stuff Done Right the First Time with Speech Analytics
Director of Customer Success
Check out the incredible speaker line-up to see who will be joining Roger.