June 22 - 26, 2020 | Caesars Forum

Roger Lee

Director of Customer Success Gridspace

Day Two - Pre-Conference Day: Tuesday, June 25, 2019

Tuesday, June 25th, 2019

11:15 AM Actionable Analytics

How can you empower all members of your organization to build a better experience and make more meaningful connections with your customers? If tangible improvement is your goal, it is time to adopt a more customer-centric, agent-centric and results-driven approach to customer intelligence through an actionable form of analytics. Our Technology & Innovation Focus Day spotlight on Actionable Analytics provides key highlights from the CCW Digital special report, interviews a practitioner on their journey to more actionable analytics, and then dives into an interactive exercise on how to take your current analytics model to the next level.

Special Report Brief
(30 minutes)
Brian Cantor
Principal Analyst
CCW Digital

Project Analysis
(30 minutes)
Michael DeJager
Principal Analyst
Customer Contact Week

Interactive Activity: Getting Stuff Done Right the First Time with Speech Analytics
(90 minutes)
Roger Lee
Director of Customer Success

Check out the incredible speaker line-up to see who will be joining Roger.

Download The Latest Agenda