June 24 - 28, 2019
The Mirage, Las Vegas

Ronda Feague


Director, Instructional Design Strategy & Contact Center Learning
Choice Hotels International


4:00 PM Instructional Design and Development in the Contact Center

  • How to identify training gaps in your contact center that point to gaps in your customer’s journey
  • Collaborate with the continuous improvement team to push out reinforcement training
  • Strategies to tackle PCI compliance rules when partnering with a new vendor


Check out the incredible speaker line-up to see who will be joining Ronda.

Download The Latest Agenda