Operationalizing the customer experience across an enterprise begins with C-suite commitment as is followed by the activation of customer centricity across the organization. Next step: de-silo the contact center. Hear from Sarah Rasmussen’s story leading customer centricity at Land’s End:
How to gain and sustain C-suite customer commitment
Use analytics to tell the VOC story
Deliver ROI from a customer-first focus
Check out the incredible speaker line-up to see who will be joining Sarah.
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