Sarah Warnes-Rasmusen

Chief Customer Officer Lands'​ End

Wednesday, August 26, 2020

Wednesday, August 26th, 2020

11:15 AM Operationalize CX Across Your Organization

Operationalizing the customer experience across an enterprise begins with C-suite commitment as is followed by the activation of customer centricity across the organization. Next step: de-silo the contact center. Hear from Sarah Rasmussen’s story leading customer centricity at Land’s End:
  • How to gain and sustain C-suite customer commitment
  • Use analytics to tell the VOC story
  • Deliver ROI from a customer-first focus