Sasha Chatani Lucas

VP, Omni Customer Experience Verizon

Why Sasha?

If you are not focused on engaging customers through digital channels, you've set yourself up to fail.  Sasha brings years of digital strategy experience to the table for two sessions in Vegas.  She will be joining ServiceNow's main stage panel focused on maintaining a human touch when leveraging automation.  She will dive much deeper into the nuances of Verizon's advanced digital strategies to include topics like machine learning, augmented reality, XR, bots and more.