June 22 - 26, 2020 | Caesars Forum

Scott Helmus

Chief Operating Officer Magellan Health

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019

8:40 AM PANEL DISCUSSION: To Transform Your Business You Must Urgently Transform Customer Service

We are in an unprecedented time in history where the strategy to move the needle on CX is accelerating at a groundbreaking rate. In a customer's everyday life they use apps and platforms that provide great experiences, whether it is Siri in smartphones, recommendation engines on Amazon or facial recognition on apps like Facebook. This “consumerization” of strategic advances has created new customer expectations. And this is where the sense of urgency is coming from — your business must meet and exceed, or risk losing your customers to competitors who are innovating customer service to mimic the consumer experience. In this dynamic panel, hear how AI can be the catalyst for customer service transformation, deliver on metrics that matter and lead to better business for your company.

12:00 PM Redefining Transformation by Leveraging Digital Tools, Employee Engagement and Marketing Best Practices

+ Leverage digital platforms and technologies for employee engagement
+ Incorporate marketing and communication activities to support your strategy
+ Workforce of the future as critical for transformation success

Check out the incredible speaker line-up to see who will be joining Scott.

Download The Latest Agenda