Shonda Bowman-Pero is the Director, Global Training & Quality, for Match Group. She brings extensive L&D experience to the table, with expanding responsibility at Match Group to a truly global focus.
Shonda's enterprise-wide training and quality scope provides a unique perspective for a primarily contact center audience. Since every L&D reporting structure in the contact center is unique to that respective organization, Shonda brings broader training expertise to CCW attendees with her oversight of L&D in and out of the contact center.
Check out the incredible speaker line-up to see who will be joining Shonda .
*Processing your payment may take a moment. Please click submit payment only once, and do not refresh this page. Doing so may result in your credit card being charged more than once.