Sundar's passion lies in mapping the customer journey by taking a holistic approach to improve the overall experience. With a background that is at the intersection of technology and business operations for over eighteen years, he believes in adding value to my customers by immersing myself in their shoes.
Hist ideal work environment has enthusiasm for people, zeal for success and joy of life. He has worked in both large corporations and small technology firms who put customers first, led teams and been part of teams myself.
Sundar's background rooted in process improvement and change management bodes well for meaningful transformation in the contact center. At CCW Vegas, Sundar will be sharing just how CX can be viewed through the lens of process excellence and how he has been able to leverage these competencies at Hertz.